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Important Dates


Posted Date: 06/11/2025

Response Date: 06/23/2025

Archive Date: 07/08/2025

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Enterprise Service Desk Artificial Intelligence Enhancement

Solicitation Number:

70FA3125R00000009

Primary NAICS:

541990 - All Other Professional, Scientific, and Technical Services

Notice Type:

Sources Sought

Location:

Washington District of Columbia 20472 USA

Set Aside:

NONE

Description


The Federal Emergency Management Agency’s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA’s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.

Contact Information


Ross Wakeman

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